Accessibility statement for Merton Libraries website

This website is run by Merton Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using the options on your computer
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

If you have a disability, we recommend that you enable Accessibility Mode using the option in the main menu at the top of the page.

We know some parts of this website are not fully accessible, and we have listed these below.

My account

  • “Change PIN” error messages are not read by screen readers.
  • The “Returned” column in Checkout History is not read by screen readers.
  • Most data in the My Account – Checkouts is not read by screen readers.
  • Confirmation messages after changing personal information in My Account are not read by screen readers.
  • The “Delete phone number” icon in the SMS Notifications area of My Account is not read by screen readers.
  • My Account alert badges are not read by screen readers.
  • Not all data in the My Account Status Panel is read by screen readers.
  • Symphony Requests expand and collapse icons are not read by screen readers.
  • My Account Current Fines and Blocks table is not read by screen readers.
  • Many areas in the My Account Holds table are not read by screen readers.
  • Suspend Hold error messages are not read by Android operating system screen reader.
  • Suspended hold calendar icons for digital, library and group holds are not read by screen readers.
  • My Account Holds date pickers are not read by screen readers when using the Microsoft Edge browser.
  • The SMS Notifications section in My Account can’t be submitted by pressing the Enter key.

Searching

  • The “Close” link in the search suggestion box is not read by screen readers.
  • Search page expand, collapse, and close icons are not read by screen readers.
  • Icons representing media types are not read by screen readers.
  • Search result “Next Page” and “Previous Page” arrows are not read by screen readers.
  • Advanced Search error messages are not read by iOS screen reader.
  • The “Select an Action” menu on the search results page can’t be dismissed by pressing the Esc key.
  • “Text it to Me” input error messages disappear after a few seconds.

Mobile site

  • Input field borders do not have sufficient contrast.
  • Colors used to distinguish primary buttons from secondary buttons do not have sufficient contrast.
  • The text in the Cancel button does not have sufficient contrast.
  • The copyright text in the footer does not have sufficient contrast.
  • Text resizing options do not work in all areas.

Other areas

  • On the home page, the “Previous” and “Next” arrows on the carousel of new books are not read by screen readers.
  • The help pages can only be read with a mouse click.
  • “Forgot PIN” error messages are not read by screen readers.
  • “Forgot PIN” and “Change PIN” error messages disappear after a few seconds.
  • Some “My List” icons are not read by screen readers.
  • Creating a new list in the My List feature without giving the list a name does not describe the error with text.
  • Some menu links are not read by screen readers (these links are in the “breadcrumb trail” at the top of the page).
  • Popups used to pay fines do not share the same design as other popups.
  • Popups used to pay fines or edit personal information in My Account use links instead of buttons for certain actions.
  • “Make a Request”, “Help” and “Home” icons are not read by screen readers.
  • Hold confirmation messages are not read by screen readers.
  • The “Place Hold” option can only be used via a mouse.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact the Web Team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us on our Contact Us page.

Technical information about this website’s accessibility

Merton Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

We plan to fix these problems by the end of 2019.

Accessibility problem

WCAG 2.1 AA success criterion

On the home page, the “Previous” and “Next” arrows on the carousel of new books are not read by screen readers.

1.3.1 Info and Relationships (Level A)

Some menu links are not read by screen readers (these links are in the “breadcrumb trail” at the top of the page).

1.3.1 Info and Relationships (Level A)

The “Close” link in the search suggestion box is not read by screen readers.

1.3.1 Info and Relationships (Level A)

Search page expand, collapse, and close icons are not read by screen readers.

1.3.1 Info and Relationships (Level A)

Icons representing media types are not read by screen readers.

1.3.1 Info and Relationships (Level A)

Search result “Next Page” and “Previous Page” arrows are not read by screen readers.

1.3.1 Info and Relationships (Level A)

“Make a Request”, “Help” and “Home” icons are not read by screen readers.

1.3.1 Info and Relationships (Level A)

“Change PIN” error messages are not read by screen readers.

1.3.1 Info and Relationships (Level A)

The “Returned” column in Checkout History is not read by screen readers.

1.3.1 Info and Relationships (Level A)

Most data in the My Account – Checkouts is not read by screen readers.

1.3.1 Info and Relationships (Level A)

“Forgot PIN” error messages are not read by screen readers.

1.3.1 Info and Relationships (Level A)

Confirmation messages after changing personal information in My Account are not read by screen readers.

1.3.1 Info and Relationships (Level A)

The “Delete phone number” icon in the SMS Notifications area of My Account is not read by screen readers.

1.3.1 Info and Relationships (Level A)

My Account alert badges are not read by screen readers.

1.3.1 Info and Relationships (Level A)

Not all data in the My Account Status Panel is read by screen readers.

1.3.1 Info and Relationships (Level A)

Some “My List” icons are not read by screen readers.

1.3.1 Info and Relationships (Level A)

Symphony Requests expand and collapse icons are not read by screen readers.

1.3.1 Info and Relationships (Level A)

My Account Current Fines and Blocks table is not read by screen readers.

1.3.1 Info and Relationships (Level A)

Many areas in the My Account Holds table are not read by screen readers.

1.3.1 Info and Relationships (Level A)

Suspend Hold error messages are not read by Android operating system screen reader.

1.3.1 Info and Relationships (Level A)

Advanced Search error messages are not read by iOS screen reader.

1.3.1 Info and Relationships (Level A)

Suspended hold calendar icons for digital, library and group holds are not read by screen readers.

1.3.1 Info and Relationships (Level A)

My Account Holds date pickers are not read by screen readers when using the Microsoft Edge browser.

1.3.1 Info and Relationships (Level A)

Hold confirmation messages are not read by screen readers.

1.3.1 Info and Relationships (Level A)

The help pages can only be read with a mouse click.

2.1.1 Keyboard (Level A)

The SMS Notifications section in My Account can’t be submitted by pressing the Enter key.

2.1.1 Keyboard (Level A)

The “Place Hold” option can only be used via a mouse.

2.1.1 Keyboard (Level A)

The “Select an Action” menu on the search results page can’t be dismissed by pressing the Esc key.

2.1.2 No Keyboard Trap (Level A)

“Text it to Me” input error messages disappear after a few seconds.

2.2.1 Timing Adjustable (Level A)

“Forgot PIN” and “Change PIN” error messages disappear after a few seconds.

2.2.1 Timing Adjustable (Level A)

Creating a new list in the My List feature without giving the list a name does not describe the error with text.

3.3.1 Error Identification (Level A)

When accessing mobile optimized pages using a phone, input field borders do not have sufficient contrast.

1.4.3 Contrast (Minimum) (Level AA)

When accessing mobile optimized pages using a phone, colors used to distinguish primary buttons from secondary buttons do not have sufficient contrast.

1.4.3 Contrast (Minimum) (Level AA)

When accessing mobile optimized pages using a phone the text in the Cancel button does not have sufficient contrast.

1.4.3 Contrast (Minimum) (Level AA)

When accessing mobile optimized pages using a phone the copyright text in the footer does not have sufficient contrast.

1.4.3 Contrast (Minimum) (Level AA)

When accessing mobile optimized pages, text resizing options do not work in all areas.

1.4.4 Resize text (Level AA)

Popups used to pay fines do not share the same design as other popups.

3.2.4 Consistent Identification (Level AA)

Popups used to pay fines or edit personal information in My Account use links instead of buttons for certain actions.

3.2.4 Consistent Identification (Level AA)

Disproportionate burden

We do not consider it would be a “disproportionate burden” to fix any of the problems we have found.

Content that’s not within the scope of the accessibility regulations

All content of this website is within the scope of the accessibility regulations.

How we tested this website

This website was last tested on 13 August 2019. The test was carried out by SirsiDynix.

They performed manual evaluation using supported browsers and mobile operating system features for iOS and Android, as well as screen reading using the JAWS screen reader and mobile phone operating system aids for iOS and Android.

About this statement

This statement was prepared on 19 September 2019. It was last updated on 19 September 2019.