News and Updates

4/08/2020 Merton Libraries Re-opening Update

Morden library will be re-opening on Wednesday 5 August and Pollards Hill, Raynes Park and West Barnes libraries will re-open on Thursday 6 August. They will join Wimbledon, Colliers Wood and Mitcham libraries, which re-opened on Monday 13 July, and will be offering a Click and Collect service and use of some computers through prior reservation.

The safety of our customers, staff and volunteers is our top priority. During this first phase of our re-opening we will have a number of safety measures in place including:

  • Limited Service Offer - Click and Collect and PC bookings
  • Perspex screens at customer counters
  • All returned items will be sanitised and quarantined for 72 hours
  • Social distancing queue systems
  • Separate queues for Click and Collect and PC bookings
  • Book return options outside of the library entrance
  • Special signs to guide you at this time
  • Revised opening hours
  • Strict Social distancing measure including in PC areas
  • Increased cleaning of all library facilities including cleaning of computers after every customer use
  • Customers are requested to wear a face covering whilst in the library

You will need to show you library membership card when collecting your books or accessing a public PC. If you require a new library card you should inform the library before your visit and bring appropriate identification.

We ask customers not to visit our libraries if you have any of the Covid-19 symptoms.

Click and Collect Service

How to Request Books

There are two ways to request books: 

1. Click & Collect

Using the click and collect service you can order the item(s) you would like to borrow and collect them once we have confirmed they are ready. You can order your books online, on the Merton Libraries App or by phoning or emailing one of our libraries.

Once you have received confirmation that your books have arrived, you will have 2 weeks to collect them. You can collect your books from one of our open libraries at a desk at the library entrance

If you reserved books before the 13th July 2020, our library staff will contact you by phone, email or text once your order is ready for collection. These books can also be collected from one of our open libraries. Standard reservation charges apply to all book orders made before 13th July 2020

As part of our Click and Collect service there will be no reservation charges and only book stock held at a Merton library can be reserved for collection. We are not currently able to process requests for stock located at other libraries within The Libraries Consortium.

2. Pre-selected Book Bundles

You can request book bundles pre-selected by staff and based on your preferences. Please include the following information when you contact us:

  • Your name;
  • Your library card number; 
  • Your telephone number;
  • When you’d like to collect the books
  • A suggestion on the types of books you would like to borrow, for example:
  • Books from a particular author or about a particular subject
  • Fiction or non-fiction
  • Format (large print, audiobook, hardback or paperback);
  • Genre of fiction you enjoy (Thrillers, Crime, Romance, Science Fiction etc). 
  • Children’s books by reading level, theme or age and books for the Summer Reading Challenge.
  • Customers can also request our Lucky Dip bundle and will receive a selection of random titles chosen by our experienced staff.

How to Collect your Pre-selected Book Bundles

  • We will prepare your books and contact you by telephone to let you know the books are ready. You will have two weeks to collect them.
  • Bring your library card with you and a bag to take away your books as we can’t provide one.

Book Returns

During library opening hours, customers can return books by placing them on the returns table/bin/trolley located near the entrance to the library. There is no need to join a queue to return books. You can also return books through the letter boxes available at West Barnes, Raynes Park, Colliers Wood, Wimbledon and Mitcham libraries, whilst the libraries are closed.

Loan items which people have kept during lockdown have had their return dates extended until 1st September 2020.

Returned books are quarantined for 72 hours and sanitised before being returned to the shelves.

Public Computers

As part of the Click and Collect service we will be making available a reduced number of public computers. These computers are available for library members to use but advanced booking is required and other restrictions will apply. Public computers can be booked online, by telephone or at one of the open libraries in advance. Computer bookings can be made at 10am, 12pm, 2pm and 4pm only. Bookings starting at a different time will not be permitted at the library.

Bookings are for a maximum of a single one hour slot per adult library member, per day. Children’s public computers will not be available and cannot be booked. Only library members who have a booking will be invited into the computer area. To ensure social distancing, guests including children will not be permitted at this time.

There are special entrances for computer bookings at each library. You will be required to arrive at least 5 minutes before your scheduled booking time and queue at the designated computer entrance. At your scheduled time a member of staff will confirm your booking and lead you into the computer room. If you arrive late you will have missed your session and will be unable to join.

All public computers will be sanitised after every use and social distancing measures will be in place in the computer rooms. Customers are requested to use the hand sanitising stations at the entrances to the computer area.

Printing whilst using public computers will be available and can be paid for via our online card payment system. Photocopying is not available at this time.

Library Contact Details and Opening Times

Wimbledon Library:            020 8274 5757         wimbledon.library@merton.gov.uk

Morden Library                   020 8545 4040         morden.library@merton.gov.uk

Mitcham Library:                020 8274 5745         mitcham.library@merton.gov.uk

Colliers Wood Library:         020 8274 5799         collierswood.library@merton.gov.uk

Pollards Hill Library             020 8274 5741         pollardshill.library@merton.gov.uk

Raynes Park Library            020 8274 5718         raynespark.library@merton.gov.uk

West Barnes Library            020 8274 5789         westsbarnes.library@merton.gov.uk

Opening times:

Monday, Tuesday, Thursday and Friday:

  • Morden: 10am – 4pm
  • All other libraries: 10am-6pm

Wednesday:

  • Morden: 10am – 4pm
  • Wimbledon and Mitcham: 10am-6pm

Saturday:

  • All libraries: 10am – 4 pm

Online Services

You can continue to use our amazing online library services for free. There is a wide selection of e-books, e-magazines and e-audiobooks in our e-library and we are adding more titles regularly.

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