Customer Notice

10/05/2021

Essential IT maintenance will be taking place on Saturday 15 May 2021.There will be no access to public computers at this time. The library’s WiFi will also be unavailable. we apologise for any inconvenience this may cause.

06/05/2021

The libraries will be closed on Monday 31 May for the Bank Holiday. 

09/04/2021

All libraries opening for browsing

The library service is pleased to announce that from week commencing Monday 12 April all of our libraries will be open for browsing, book borrowing and pre booked public computer sessions.

Pre booked study space sessions are available at Mitcham, Colliers Wood and Raynes Park libraries. 

We are continuing to operate with an amended opening hours offer to ensure the safety of all of our staff and customers.

Our click and collect and book bundle service will also continue to be offered.

Please see below for opening times and service information.

Opening Times

Please see below our temporary opening hours: 

 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 

Wimbledon 

10am–6pm 

10am–6pm 

10am–6pm 

10am–6pm 

10am–6pm 

10am–4pm 

Morden 

10am–5pm 

10am–5pm 

10am–5pm 

10am–5pm 

10am–5pm 

10am–4pm 

Mitcham 

10am–6pm 

10am–6pm 

10am–6pm 

10am–6pm 

10am–6pm 

10am–4pm 

Raynes Park 

10am–6pm 

Closed 

Closed 

10am–6pm 

Closed 

10am–4pm 

Colliers Wood 

Closed 

10am–6pm 

Closed 

Closed 

10am–6pm 

10am–4pm 

Pollards Hill 

10am–6pm 

Closed 

Closed 

10am–6pm 

1pm–6pm 

10am–4pm 

West Barnes 

Closed 

10am–6pm 

Closed 

Closed 

10am–6pm 

10am–4pm 

Your visit to our libraries

Please see below important information about your visit to our libraries: 

  • Social distancing queue systems and strict social distancing measure including in PC areas 
  • Hand sanitiser is available at library entrances.
  • Face covering must be worn at all times whilst in the library. 
  • There is a counter in every library where customers can ask for assistance and library staff are also available via email and telephone. 
  • We will be limiting the number of people allowed in the library at any one time so that everyone can maintain social distancing. 
  • Visits will be limited to a maximum of 30 minutes to minimise queues. 
  • Book return options outside of the library entrance 
  • Special signs to guide you at this time 
  • Perspex screens at customer counters 
  • Increased cleaning of all library facilities including cleaning of computers after every customer use 
  • Customers are requested to wear a face covering whilst in the library 
  • Some of our services cannot be offered at this time, including study spaces, activities, events and hard copies of newspapers. 
  • We kindly request that payments are made with credit /debit cards or other contactless methods, rather than cash. 
  • NHS Covid-19 App 

The NHS COVID-19 app was launched on 24 September. The app helps to monitor the spread of COVID-19 by notifying users if they come into contact with someone who later tests positive for COVID-19.​ It also allows people to report symptoms, order a test and check in to venues. ​The app is free to download from the App Store and Google Play. For more information and to download the app please visit the NHS website

Merton libraries are now displaying the NHS App QR codes on posters at all customer entrances. Customers will be able to record when they visit one of our libraries by “checking-in” when they arrive, using the venue’s QR code. As part of track and trace you can scan in at the library or our staff can take your details. The libraries will keep your details securely for 21 days and securely dispose of them after that period. 

How to request books

There are two ways to request books:  

  1. Click and Collect

Using the click and collect service you can order the item(s) you would like to borrow and collect them once we have confirmed they are ready. You can order your books online, on the Merton Libraries App or by phoning or emailing one of our libraries. 

Once you have received confirmation that your books have arrived, you will have 2 weeks to collect them.  

As part of our Click and Collect service there will be no reservation charges and only book stock held at a Merton library can be reserved for collection.

    2. Pre-selected Book Bundles

You can request book bundles pre-selected by staff and based on your preferences. Please include the following information when you contact us: 

  • Your name; 
  • Your library card number;  
  • Your telephone number; 
  • When you’d like to collect the books 
  • A suggestion on the types of books you would like to borrow, for example: 
  • Books from a particular author or about a particular subject 
  • Fiction or non-fiction 
  • Format (large print, audiobook, hardback or paperback); 
  • Genre of fiction you enjoy (Thrillers, Crime, Romance, Science Fiction etc).  
  • Children’s books by reading level, theme or age. 
  • Customers can also request our Lucky Dip bundle and will receive a selection of random titles chosen by our experienced staff. 

How to Collect your Pre-selected Book Bundles 

  • We will prepare your books and contact you by telephone to let you know the books are ready. You will have two weeks to collect them. 
  • Bring your library card with you and a bag to take away your books as we can’t provide one. 

Book Returns

During library opening hours, customers can return books by placing them on the returns table/bin/trolley located near the entrance to the library. There is no need to join a queue to return books. You can also return books through the letter boxes available at West Barnes, Raynes Park, Colliers Wood, Wimbledon and Mitcham libraries, whilst the libraries are closed. 

Returned books are quarantined for 72 hours and sanitised before being returned to the shelves. 

Public Computers

We will be making available a reduced number of public computers. These computers are available for library members to use but advanced booking is required and other restrictions will apply. Public computers can be booked online, by telephone or at one of the open libraries in advance. Computer bookings can be made at 10am, 12pm, 2pm and 4pm only. Bookings starting at a different time will not be permitted at the library. 

Bookings are for a maximum of a single one hour slot per adult library member, per day. Children’s public computers will not be available and cannot be booked. Only library members who have a booking will be invited into the computer area. To ensure social distancing, guests including children will not be permitted at this time. 

There are special entrances for computer bookings at each library. You will be required to arrive at least 5 minutes before your scheduled booking time and queue at the designated computer entrance. At your scheduled time a member of staff will confirm your booking and lead you into the computer room. If you arrive late you will have missed your session and will be unable to join. 

All public computers will be sanitised after every use and social distancing measures will be in place in the computer rooms. Customers are requested to use the hand sanitising stations at the entrances to the computer area. 

Printing whilst using public computers will be available and can be paid for via our online card payment system.  

Study Space

Selected sites (Mitcham, Raynes park and Colliers wood) will be opening study space sessions for library members, but advanced booking is required and other restrictions will apply. 

Bookings are for a maximum of a single fixed two hour slot per adult library member, per day. To book a space contact the site directly via phone or email.

Study spaces will be sanitised after every use and social distancing measures will be in place. Customers are requested to use the hand sanitising stations at the entrances to the study space areas.

Merton Libraries Contact Details

Colliers Wood Library020 8274 5799 collierswood.library@merton.gov.uk 

Mitcham Library020 8274 5745 Mitcham.library@merton.gov.uk 

Morden Library020 8545 4040 morden.library@merton.gov.uk 

Pollards Hill Library020 8274 5741 pollardshill.library@merton.gov.uk 

Raynes Park Library020 8274 5718 raynespark.library@merton.gov.uk 

West Barnes Library020 8274 5789 westbarnes.library@merton.gov.uk 

Wimbledon Library020 8274 5757 wimbledon.library@merton.gov.uk 

 

05/02/2021 New and exciting projects

Connecting Merton Project

We're shortly launching an IT equipment loaning scheme to support vulnerable residents in Merton to get online.

We’re looking for IT savvy volunteers to support us with this project. We have two volunteer roles available.

  • IT Support Volunteer
  • IT Tech Support Volunteer

For more information about these roles and how to apply visit our volunteering page

Reading Friends Project

Reading Friends is a UK-wide programme from The Reading Agency which aims to tackle loneliness by bringing people together to read, chat and share stories. These weekly group sessions will be held over zoom, and are open to all to benefit from, our first sessions will focus on local history, great for those who like to share memories, learn about local history and make new friends.

We're launching the sessions in February, to register your interest, please email your name to marketing.assistant@merton.gov.uk

Want to help? We are looking for event facilitator volunteers to get involved in our Reading Friends Project.

For more information about this role and how to apply visit our volunteering page