News and Updates

22/10/2020 Customer Notice: IT Maintenance

Essential IT maintenance will be taking place on Saturday 24 October 2020.

There will be no access to printing services or public computers at this time. You may still return books via the book bins and issue new books using the self-service terminals.

We apologise for any inconvenience this may cause.

1/10/2020 All Libraries Opening for Browsing

The library service is pleased to announce that from week commencing 5 October all of our libraries will be open for browsing, book borrowing and pre booked public computer sessions.

The COVID pandemic has provided the library service with some additional challenges as we work hard to keep everyone who enters our buildings safe. To ensure we can continue providing our library members with consistent, quality services over the winter, we have taken the decision to amend our opening hours as a temporary measure. Please ensure you review our temporary opening hours before making your next visit. Your visit may feel a bit different to usual so please watch our video.

Please see below our new temporary hours:

 

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Wimbledon

10am-6pm

10am-6pm

10am-6pm

10am-6pm

10am-6pm

10am-4pm

Morden

10am-5pm

10am-5pm

10am-5pm

10am-5pm

10am-5pm

10am-4pm

Mitcham

10am-6pm

10am-6pm

10am–6pm

10am-6pm

10am-6pm

10am-4pm

Raynes Park

10am-6pm

Closed

Closed

10am-6pm

Closed

10am-4pm

Colliers Wood

Closed

10am-6pm

Closed

Closed

10am-6pm

10am-4pm

Pollards Hill

10am-6pm

Closed

Closed

10am-6pm

1pm-6pm

10am-4pm

West Barnes

Closed

10am-6pm

Closed

Closed

10am-6pm

10am-4pm

 

1/10/2020 NHS Covid-19 App

The NHS COVID-19 app was launched on 24 September. The app helps to monitor the spread of COVID-19 by notifying users if they come into contact with someone who later tests positive for COVID-19.​ It also allows people to report symptoms, order a test and check in to venues. ​The app is free to download from the App Store and Google Play. For more information and to download the app please visit the NHS website.

Merton libraries are now displaying the NHS App QR codes on posters at all customer entrances. Customers will be able to record when they visit one of our libraries by “checking-in” when they arrive, using the venue’s QR code. As part of track and trace you can scan in at the library or our staff can take your details. The libraries will keep your details securely for 21 days and securely dispose of them after that period.

27/08/2020 Three Libraries Re-opening for Browsing

We are pleased to announce that from Monday 7 September Wimbledon, Morden and Mitcham libraries will be open for browsing. All seven of our libraries will continue to offer a Click and Collect service and the use of some computers.


•The safety of our customers and staff is our top priority. We will keep the library buildings as safe as they can be, however they may look and feel a little different and there will be signs providing guidance for library users during their visit. 

•Hand sanitiser is available at library entrances and in public computer areas. As with most public places you will need to wear a face covering whilst in the library.

•There is a counter in every library where customers can ask for assistance and library staff are also available via email and telephone.

•We will be limiting the number of people allowed in the library at any one time so that everyone can maintain social distancing.

• Visits will be limited to a maximum of 30 minutes to minimise queues.

•Some of our services cannot be offered at this time, including study spaces, activities, events and hard copies of newspapers.

•We kindly request that payments are made with credit /debit cards or other contactless methods, rather than cash.

For further information on our click and collect service, temporary opening hours, booking computers, safety measures and updates on renewals and charges please see our previous update below and watch our video.

17/08/2020 August Bank Holiday

All libraries will be closed on Monday 31 August.

4/08/2020 Merton Libraries Re-opening Update

Morden library will be re-opening on Wednesday 5 August and Pollards Hill, Raynes Park and West Barnes libraries will re-open on Thursday 6 August. They will join Wimbledon, Colliers Wood and Mitcham libraries, which re-opened on Monday 13 July, and will be offering a Click and Collect service and use of some computers through prior reservation. Unfortunately, we are not able to offer book browsing or study space at the moment. For more information about our Click and Collect service, see below.

The safety of our customers, staff and volunteers is our top priority. During this first phase of our re-opening we will have a number of safety measures in place including:

  • Limited Service Offer - Click and Collect and PC bookings
  • Perspex screens at customer counters
  • All returned items will be sanitised and quarantined for 72 hours
  • Social distancing queue systems
  • Separate queues for Click and Collect and PC bookings
  • Book return options outside of the library entrance
  • Special signs to guide you at this time
  • Revised opening hours
  • Strict Social distancing measure including in PC areas
  • Increased cleaning of all library facilities including cleaning of computers after every customer use
  • Customers are requested to wear a face covering whilst in the library

You will need to show you library membership card when collecting your books or accessing a public PC. If you require a new library card you should inform the library before your visit and bring appropriate identification.

We ask customers not to visit our libraries if you have any of the Covid-19 symptoms.

Click and Collect Service

How to Request Books

There are two ways to request books: 

1. Click & Collect

Using the click and collect service you can order the item(s) you would like to borrow and collect them once we have confirmed they are ready. You can order your books online, on the Merton Libraries App or by phoning or emailing one of our libraries.

Once you have received confirmation that your books have arrived, you will have 2 weeks to collect them. You can collect your books from one of our open libraries at a desk at the library entrance

If you reserved books before the 13th July 2020, our library staff will contact you by phone, email or text once your order is ready for collection. These books can also be collected from one of our open libraries. Standard reservation charges apply to all book orders made before 13th July 2020

As part of our Click and Collect service there will be no reservation charges and only book stock held at a Merton library can be reserved for collection. We are not currently able to process requests for stock located at other libraries within The Libraries Consortium.

2. Pre-selected Book Bundles

You can request book bundles pre-selected by staff and based on your preferences. Please include the following information when you contact us:

  • Your name;
  • Your library card number; 
  • Your telephone number;
  • When you’d like to collect the books
  • A suggestion on the types of books you would like to borrow, for example:
  • Books from a particular author or about a particular subject
  • Fiction or non-fiction
  • Format (large print, audiobook, hardback or paperback);
  • Genre of fiction you enjoy (Thrillers, Crime, Romance, Science Fiction etc). 
  • Children’s books by reading level, theme or age and books for the Summer Reading Challenge.
  • Customers can also request our Lucky Dip bundle and will receive a selection of random titles chosen by our experienced staff.

How to Collect your Pre-selected Book Bundles

  • We will prepare your books and contact you by telephone to let you know the books are ready. You will have two weeks to collect them.
  • Bring your library card with you and a bag to take away your books as we can’t provide one.

Book Returns

During library opening hours, customers can return books by placing them on the returns table/bin/trolley located near the entrance to the library. There is no need to join a queue to return books. You can also return books through the letter boxes available at West Barnes, Raynes Park, Colliers Wood, Wimbledon and Mitcham libraries, whilst the libraries are closed.

Loan items which people have kept during lockdown have had their return dates extended until 1st November 2020.

Returned books are quarantined for 72 hours and sanitised before being returned to the shelves.

Public Computers

As part of the Click and Collect service we will be making available a reduced number of public computers. These computers are available for library members to use but advanced booking is required and other restrictions will apply. Public computers can be booked online, by telephone or at one of the open libraries in advance. Computer bookings can be made at 10am, 12pm, 2pm and 4pm only. Bookings starting at a different time will not be permitted at the library.

Bookings are for a maximum of a single one hour slot per adult library member, per day. Children’s public computers will not be available and cannot be booked. Only library members who have a booking will be invited into the computer area. To ensure social distancing, guests including children will not be permitted at this time.

There are special entrances for computer bookings at each library. You will be required to arrive at least 5 minutes before your scheduled booking time and queue at the designated computer entrance. At your scheduled time a member of staff will confirm your booking and lead you into the computer room. If you arrive late you will have missed your session and will be unable to join.

All public computers will be sanitised after every use and social distancing measures will be in place in the computer rooms. Customers are requested to use the hand sanitising stations at the entrances to the computer area.

Printing whilst using public computers will be available and can be paid for via our online card payment system. Photocopying is not available at this time.

Branches

Your local library contact details and opening times 

Online Services

You can continue to use our amazing online library services for free. There is a wide selection of e-books, e-magazines and e-audiobooks in our e-library and we are adding more titles regularly.

Follow us on social media and sign up to our email newsletter for regular updates, online activities, reading recommendations and local information.

Facebook

Twitter

Instagram

Newsletter